How do I use HH rewards in the app?

I have joined HH rewards, but I do not have a Hello Harry app account yet

Download our app from The App Store or Google Play, or visit helloharry.bopple.app
Hit ‘Sign up’ and create an account using the email you used to join HH Rewards
Verify your email once you complete sign up (you’ll be prompted to do so)
Once verified, if you used the same email as your HH Rewards membership, it will be linked with your app account so you can access your points and rewards online
Go to ‘My Rewards’ in the the side menu of the app
Here you can see your HH Rewards points balance and the rewards you have earned

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I have a Hello Harry app account, but I have not joined HH rewards yet

Good news! Next time you sign in to the app you’ll be added to HH Rewards automatically
Once you’ve logged in, go to ‘My Rewards’ in the side menu of the app
Here you can see your HH Rewards profile including your points balance and rewards
You’ll be awarded bonus points for becoming a member of HH Rewards
Hit the ‘Complete profile’ button and fill in the missing info to earn more bonus points

I’m new! I have not joined HH rewards and I do not have a Hello Harry app account, what do I do?

Download the app from The App Store or Google Play, or visit helloharry.bopple.app
Hit ‘Sign up’ and create an account using your preferred email address
Click the link in the email you receive to verify your account
Go to ‘My Rewards’ in the side menu of the app
Here you can see your HH Rewards profile including your points balance and rewards
You’ll be awarded bonus points for becoming a member of HH Rewards
Hit the ‘Complete profile’ button and fill in the missing info to earn more bonus points

Frequently Asked Questions

Can I still earn HH Rewards points and redeem rewards if I order in store?

Yes, absolutely! The new apps just mean that you can now do it all in the app as well.

My password reset email doesn’t have a button or link to reset. Help!

It’s likely that you created your account using “Sign-in with Apple” or “Sign-in with Google”, which means there is no password to be reset. Unfortunately, these sign-in methods are no longer supported, so you’ll just need to create a new account using an email address and password.

The app keeps saying my email is already in use. Help!

The Hello Harry app is powered by Bopple. If you see this message when trying to create an app account, it means you’ve previously created an account in the Hello Harry app, or another ordering app powered by Bopple. Simply use the login option instead. If you need to reset your password, you can do that on the login screen.

Can you merge my HH rewards and app accounts if I used different emails on each?

Unfortunately we can’t combine accounts like this. You’ll just need to create a new app account using the same email address that you used when you joined HH Rewards.

Why aren’t my HH rewards points showing up in the Hello Harry app?

If your app account uses a different email than the one you used when joining HH Rewards, you won’t be able to access your points in the app. You can create a new app account using the same email address on your HH Rewards profile, and your loyalty points will come through to the app (once you’ve verified your email as part of the app signup process).

Do I have to use the Hello Harry app to take part in HH rewards?

The app is the best way to quickly and easily view your loyalty points and see what rewards you have available, as well as being able to easily order all your HH favourites. If you’d rather not use the app, you can still join HH Rewards on our website.

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How do I use HH rewards in the app?

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